Terms & Conditions of Engineering Services

These Terms and Conditions constitute a legally binding agreement between Bugbattlers Technologies Pvt. Ltd. (“Company”, “Bugbattlers”, “we”, or “us”) and the entity or individual (“Client”, “you”) subscribing to or commissioning our technology services.

By executing a Statement of Work (SOW), proposal, or contract agreement referencing these terms, or by issuing a Purchase Order (PO) to Bugbattlers, you unconditionally accept and agree to be bound by this Master Services Agreement (MSA) framework.

All technical engagements are executed via formal Statements of Work (SOW) detailing project deliverables, technology stack specifications, target milestones, and fee schedules.

For AI & Machine Learning engagements (LLMs, Autonomous Agents, Computer Vision models):

• Custom Model Weights: Fine-tuned model weights, domain vector embeddings, and RAG pipelines built on Client data belong 100% to the Client.
• Zero Data Leakage: Client datasets supplied for model evaluation or RAG indexing remain strict Client confidential property.
• Third-Party Foundation Models: Base foundation models (e.g. Meta LLaMA, DeepSeek, OpenAI APIs) remain subject to their respective open-source or commercial provider licenses.

Cloud resources (AWS, Azure, GCP, Vercel, Cloudflare, App Store Connect, Google Play Console) are deployed directly inside accounts registered under the Client's corporate identity.

The Client retains primary billing and root administrative control over all cloud accounts. Third-party cloud hosting fees, domain renewals, and API subscription costs are the direct financial responsibility of the Client.

Services are billed on a fixed-fee milestone basis or dedicated monthly time-and-materials (T&M) model as specified in the SOW:

• Invoicing Terms: Invoices are payable within 7 to 15 business days of issue date depending on agreed credit terms.
• Milestone Sign-Off: Deliverable acceptance occurs when the Client confirms milestone completion or provides written testing feedback within 5 business days of delivery.
• Late Payments: Overdue invoices accrue interest at 1.5% per month or the maximum rate permissible by law. Bugbattlers reserves the right to suspend development or staging server access if invoices remain overdue beyond 30 days.

Timely project completion relies on active Client collaboration. The Client agrees to:

• Designate a single Product Owner or Technical Lead for authoritative sprint feedback.
• Provide necessary third-party API credentials, brand assets, and environment access within agreed timelines.
• Review sprint deliverables and provide consolidated User Acceptance Testing (UAT) feedback within 5 business days of build release.

The warranty excludes issues arising from unauthorized third-party modifications, unannounced external API breaking changes, or hardware server failures managed independently by the Client.

Both parties agree to hold in strict confidence all technical, financial, and business information disclosed during the engagement. Confidential obligations survive contract termination for a period of three (3) years.

Non-Solicitation: During the engagement term and for twelve (12) months thereafter, neither party shall directly solicit or hire the employees or senior software engineers of the other party without prior written consent.

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, consequential, special, or punitive damages (including lost profits or business interruption).

The total cumulative aggregate liability of Bugbattlers Technologies Pvt. Ltd. under any SOW shall not exceed the total fees paid by the Client to Bugbattlers under that specific SOW during the preceding six (6) month period.

Either party may terminate an active SOW for convenience by providing thirty (30) days written notice. Either party may terminate immediately for material breach if such breach remains uncured for fourteen (14) days following written notice.

Upon termination, the Client shall pay for all work completed and expenses incurred up to the effective termination date. Bugbattlers will promptly hand off all code created up to that point.

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Arbitration & Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to this agreement shall be settled through binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Pune, Maharashtra, India. The District Courts of Pune shall have exclusive jurisdiction over legal proceedings.